PawDental - Terms & Privacy

APP TERMS & PRIVACY

Last updated: July 24, 2026

By using PawDental, you agree to these Terms of Use and our Privacy Policy. Please read them carefully before using the app.

GENERAL DISCLAIMER (PET HEALTH)

PawDental is designed to help pet owners (including dog and cat owners) build and maintain a daily tooth brushing habit.

The app provides general educational information only and is not a substitute for professional veterinary advice.

PawDental does not provide veterinary diagnosis, treatment, or medical advice.

Always consult a licensed veterinarian regarding your pet's dental health, especially if your pet shows signs of pain, bleeding, infection, or other oral health issues.

You are solely responsible for your pet's health, safety, and well-being.

PawDental and its developers assume no liability for any injuries, dental problems, or health issues that may occur while using the app.

AGE REQUIREMENT

PawDental is intended for users aged 13 or older. The app is not directed to children under 13, and we do not knowingly collect personal data from them. If we discover that data from a child under 13 has been collected, we will delete it promptly.
If you are under the age of majority in your country, you should review these terms with a parent or guardian, and you may only use the app with their permission. Where local law requires parental consent for processing a minor's data, you may only use the app if such consent has been given.
Purchases and subscriptions should only be made with the permission of the person who owns the payment method.
When you first launch the app we ask whether you are 18 or older. This answer is used only to configure advertising: users who answer "no" are treated as below the age of consent, receive non-personalised ads only, and are limited to age-appropriate ad content. It does not restrict access to the app.

APP FUNCTIONALITY

PawDental allows you to:

Set daily tooth brushing reminders
Log completed brushing sessions
Track streaks and basic statistics
View educational dental tips
Back up your data to the cloud and restore it on a new device
Share your pets with one other person in your household (Premium)

PawDental is local-first: your pets, brushing history and statistics are always stored on your device, and the app works fully offline.

You can use all core features without signing in. Cloud backup and household sharing are optional and described below.

ACCOUNTS & CLOUD BACKUP

When you first open the app, an anonymous identity is created automatically so your data can be backed up and your purchases restored. It is not linked to your name or email.
You may optionally link a Google or Apple account. This lets you restore your data on a new device and is the only way we receive your email address.
Cloud backup is free for all users.
You can delete your account and all cloud data at any time (see "Deleting your account" below). Deleting your account does not delete the data stored locally on your device.

HOUSEHOLD SHARING

A Premium user can invite one other person to share the same pets by sending them an invite code. Joining a household is free.
Invite codes expire after 72 hours and can only be used once.
Members of a household can see each other's shared data, including pet profiles, brushing history and streaks.
Household members are shown to each other by role only ("Owner" or "Member"). We do not disclose your email address, name or any other account details to the other member.
Brushing sessions logged by either member count for the shared pets. Points, levels and achievements remain personal to each member.
Deleting a shared pet removes it for both members.
Either member can leave the household at any time, and the household owner can remove the other member. In both cases the leaving member keeps their own separate copy of the data going forward.
Only invite people you trust and actually share a household with. Sharing an invite code gives that person access to your pet data.

MONETIZATION & PAYMENTS

Free Version

The free version includes advertisements (Google AdMob).
Ads are never shown before you can complete the core brushing action.

Premium

Premium removes ads and unlocks the brushing timer, household sharing and other quality-of-life features. It is available as:

A monthly subscription
An annual subscription, which may include a free trial period
A one-time lifetime purchase

Pricing, the exact trial length and renewal terms are shown in-app before you confirm any purchase, and may vary by region or currency.

Users who previously bought the lifetime version keep their access at no additional cost.

Subscription Renewal & Cancellation

Subscriptions renew automatically at the end of each billing period unless cancelled at least 24 hours before the period ends.
Your account is charged for renewal within 24 hours prior to the end of the current period.
If a free trial is offered and you do not cancel before it ends, the subscription converts to a paid subscription automatically.
You can manage or cancel your subscription at any time in your Google Play or App Store account settings. Uninstalling the app does not cancel a subscription.
Any unused portion of a free trial is forfeited if you purchase a subscription during the trial period.

Payments & Billing

All payments are processed by Apple App Store or Google Play Store.
We do not collect or store your payment information.
Charges are handled entirely by the platform where you purchased the app.

Refunds

Refunds are managed exclusively by Apple or Google according to their policies.
PawDental does not issue refunds directly.
Mandatory consumer rights (e.g., EU withdrawal rights) are not affected.

PRIVACY POLICY

Data Controller

Lumos Ignite AB
Malmö, Sweden
Company registration number: 559547-4197
Email: hello@lumosignite.com

What Data Do We Collect?

PawDental is local-first: your data is always stored on your device, and a copy is synced to our cloud so it can be backed up, restored and (if you choose) shared within your household.

We may process the following data:

Data Stored on Your Device

Pet names and profiles (type, breed, chosen illustration, colour)
Brushing events (date/time)
Streaks and statistics
Points, levels and achievements
Age group selection (used for ad configuration)
App settings (notifications, reminders, preferences)

Data Stored in Our Cloud

To provide backup, restore and household sharing, a copy of the following is stored in our Firebase (Google Cloud) project, hosted in the EU:

Pet profiles and brushing events, including which household member logged each session
Points, levels, achievements and streak protection state
A backup of your app settings (language, timer, notification preference, age group)
An account identifier, and the email address and display name from your Google or Apple account if you chose to link one
Invite codes you generate for household sharing, and which account used them

We do not upload photos. Pet illustrations are references to images bundled with the app, not uploaded files.

We may also send pseudonymous usage events (e.g., feature interactions, streak progress, mission/item events) to analytics services to improve the app. Since the introduction of accounts, these events are associated with your account identifier.

Automatically Collected Technical Data

App version
Device type and operating system
Firebase Crashlytics crash diagnostics (e.g., crash traces, app stability signals)
Firebase Analytics app usage events and user properties (e.g., app interactions, app version, device info, pseudonymous identifiers, and properties such as pro_status, language_preference, and age_group)

This data is used solely to improve app stability and performance.

Purchase and Entitlement Data (RevenueCat)

Purchase status and entitlement state (for premium access)
Pseudonymous app/device identifiers required to validate purchases and restores

RevenueCat processes this data to manage purchases and restore access across reinstalls/devices according to platform rules.

Account & Authentication Data (Firebase Authentication)

An anonymous account identifier, created automatically so backup and purchase restoration work.
If you link a Google or Apple account: the email address and display name provided by that sign-in, used to identify your account when you restore data on a new device.
We never receive your Google or Apple password.

What Data We Do NOT Collect

No passwords
No pet health or veterinary records
No photos or camera access
No payment or card details
We do not collect precise location; AdMob may process approximate location

We never sell personal data, and we do not use your pet data or brushing history for advertising.

Advertising (AdMob)

PawDental uses Google AdMob to display ads in the free version.

AdMob may collect:

Device identifiers
Approximate location
Ad interaction data

This data is processed by Google according to their own Privacy Policy. PawDental does not access or control ad personalization data.

You can remove ads at any time via the lifetime purchase.

How We Use Data

Provide core app functionality
Track brushing streaks and stats
Back up your data and restore it on a new device
Share pets and brushing history between members of the same household, when you choose to use that feature
Validate purchases and restore Premium access
Improve app stability and user experience
Comply with legal obligations

Service Providers

We use the following processors to operate PawDental:

Google Firebase (Authentication, Cloud Firestore, Cloud Functions) - accounts, cloud backup and household sharing. Our Firestore database is hosted in the EU (europe-west1).
Google Firebase (Analytics, Crashlytics) - usage analytics and crash diagnostics.
Google AdMob - advertising in the free version.
RevenueCat - purchase validation and entitlement management.

These providers process data on our behalf or as independent controllers under their own privacy policies. We do not share your personal data with third parties for their own commercial purposes.

Screenshot Sharing

If you share a streak card from the app, a temporary image is generated locally on your device and passed to your device's native share sheet. We do not upload this image to our own servers. This is separate from household sharing described above.

Legal Basis for Processing (GDPR)

Contractual necessity - to provide the app functionality, including cloud backup, account restoration and household sharing
Legitimate interest - to improve app performance and reliability, and to prevent abuse of invite codes
Consent - where required by platform/region rules for ad-related permissions and tracking choices, and when you choose to link an account or join a household

Data Retention

Data on your device remains there until you delete it in the app or uninstall the app.
Cloud data is kept for as long as your account exists, so that you can restore it on a new device.
If you delete your account, your cloud data is deleted as described below.
Limited technical, advertising, analytics and purchase-related data may be retained by third-party services (e.g., Google services and RevenueCat) according to their own retention policies.

Deleting Your Account and Data

You can delete your account and everything we store in the cloud at any time, in either of these ways:

In the app: Settings > Account > "Delete account & cloud data". This is immediate and permanent.
By email: if you no longer have the app installed, email hello@lumosignite.com from the address linked to your account, or tell us which account you would like removed. We will confirm and complete the deletion within 30 days.

What is deleted: your account record, your pet profiles and brushing history stored in the cloud, your points, levels and achievements, your settings backup, and your Firebase authentication account. If you are the sole member of your household, the household and all of its data are deleted with it.

What is not deleted: data stored locally on your device (you can remove it by deleting your pets in the app or uninstalling it), and any pets or brushing history that another member of a shared household still has. Purchase records held by Google or Apple are outside our control and are governed by their policies.

Your Rights (GDPR)

You have the right to:

Access your data and request a copy
Request correction of inaccurate data
Request deletion of your data (see above)
Object to or restrict processing where applicable
Data portability
Lodge a complaint with your supervisory authority (in Sweden, Integritetsskyddsmyndigheten)

International Data Transfers

Your pet data, brushing history and account record are stored in the EU (Google Cloud, europe-west1).

Some third-party services (e.g., Google AdMob, Google Firebase Analytics, Google Firebase Crashlytics, RevenueCat) may process data outside the EU. Appropriate safeguards such as Standard Contractual Clauses (SCCs) are used where required.

TERMS OF USE

Permitted Use

Personal, non-commercial use
Tracking your pet's tooth brushing habits

Prohibited Use

Use the app for commercial purposes
Attempt to reverse engineer or manipulate the app
Interfere with ads or purchase mechanisms
Distribute household invite codes publicly, or use household sharing to give access to people outside your household
Attempt to access another user's account or household data
Use the app unlawfully or abusively

We may suspend access to cloud features if invite codes or household sharing are abused.

LIMITATION OF LIABILITY

To the maximum extent permitted by law:

PawDental and Lumos Ignite AB shall not be liable for any indirect, incidental, consequential, or special damages arising from the use or inability to use the app.

The app is provided "AS IS" and "AS AVAILABLE", without warranties of any kind.

Your use of PawDental is entirely at your own risk.

INTELLECTUAL PROPERTY

All content, design, text, graphics, and software in PawDental are the property of Lumos Ignite AB and are protected by copyright laws.

You are granted a limited, non-exclusive, non-transferable license to use the app for personal use only.

SERVICE AVAILABILITY

We do not guarantee uninterrupted service.
Temporary downtime may occur due to maintenance or third-party services.
We are not responsible for outages beyond our control.

CHANGES TO TERMS

We may update these Terms and Privacy Policy from time to time.

For material changes, users will be notified via the app or website.

Continued use of the app constitutes acceptance of the updated terms.

GOVERNING LAW & JURISDICTION

These Terms are governed by Swedish law.

Nothing in these Terms limits mandatory consumer rights in your country of residence.

EU consumers may use the EU ODR platform: ec.europa.eu/consumers/odr

CONTACT

Privacy & legal: hello@lumosignite.com
Support: support@lumosignite.com
Technical issues: dev@lumosignite.com